These Terms and Conditions set out the basis on which Stjohnswood Man And Van provides removal, transport, loading, unloading, and related service solutions to customers in the UK. By making a booking, confirming a quotation, or allowing our team to begin work, you agree to be bound by these terms. They are designed to make the service clear, fair, and practical for both parties. In these terms, references to “we”, “us”, and “our” mean Stjohnswood Man And Van, and references to “you” or “the customer” mean the person requesting or receiving the service.

Our service is intended for lawful domestic and commercial transport, furniture moves, item collection, and similar removal work. The exact scope of any job depends on the quotation, the information you provide, and any changes agreed before or during the booking. Because every man and van service is different, it is important that you give complete and accurate details when requesting a quote. If information changes, including access conditions, item quantity, parking restrictions, or timing, you must tell us as soon as possible so we can assess whether the job remains feasible under the original terms.

A booking with Stjohnswood Man and Van is not confirmed until we have accepted it in writing or by clear electronic confirmation. Until that point, any estimate given is indicative only and may change if the details supplied are incomplete or inaccurate. We may request photographs, inventory lists, measurements, or further clarification before accepting the work. If a job involves particularly heavy, fragile, valuable, restricted, or unusual items, we may apply additional conditions or decline the booking if we reasonably believe the service cannot be carried out safely or lawfully.

Bookings may be made through the channels we make available from time to time, and every confirmed job will be subject to these terms unless otherwise agreed in writing. You are responsible for ensuring that the date, time, collection address, delivery address, and service requirements are correct. If you ask us to perform multiple tasks within one booking, such as dismantling, reassembly, loading, unloading, or carrying items to specific rooms, these should be disclosed during the booking process. Additional work requested on the day may be charged separately and may be subject to availability.

We reserve the right to refuse, amend, or cancel a booking where the information supplied is misleading, incomplete, or unsuitable for the service requested. For example, a man and van service in Stjohnswood may require access, loading space, and time allowances that are different from a standard courier or parcel delivery. If the job cannot safely be completed using the originally allocated vehicle, crew, or timeslot, we may offer a revised quote or reschedule the work. Any revised price will be based on the updated scope of work and may include waiting time, congestion delays, extra labour, or additional vehicles if required.

We may also set reasonable limits on the number of items, the total load weight, the size of individual objects, and the nature of the goods accepted. The customer must ensure that the goods are legally owned, properly prepared, and ready for collection at the agreed time. Items should be disassembled in advance where required, unless dismantling has been expressly included. If we agree to assist with packing or loading, this is provided on a best-efforts basis and does not transfer responsibility for the contents, unless damage is caused by our negligence.

Payment terms will be confirmed at the point of booking or before the service begins. Unless we agree otherwise in writing, payment is due on completion of the job, before unloading is completed, or at the time specified in the invoice. We may require a deposit to secure the date, particularly for larger moves, weekend bookings, or jobs involving extended labour. Any deposit payable is non-refundable except where cancellation rights or statutory obligations apply. Accepted payment methods may include bank transfer, card payment, or other methods we choose to offer from time to time.

All quoted prices are based on the information available at the time of quotation. If the actual work differs from the description provided, we may adjust the price accordingly. This includes, without limitation, additional floor levels, no-lift access, long carrying distances, parking delays, congestion, extra waiting time, oversize or overweight items, additional collections or drop-offs, and any request to extend the booking period. We will usually notify you before applying extra charges where reasonably possible. If you choose not to proceed with the adjusted service, you remain liable for any work already undertaken and any costs incurred up to that point.

If payment is not made when due, we may pause or withhold the service, retain goods in our vehicle where lawful and necessary, and charge reasonable recovery costs to the extent permitted by law. Late payments may also incur interest and administrative charges in line with applicable UK legislation. You must ensure sufficient funds and authority are available for any card or transfer payment. Where a third party is paying on your behalf, you remain jointly responsible for ensuring settlement unless we have agreed otherwise in writing.

Cancellations and amendments must be made as soon as reasonably possible. Because the booking may reserve time, labour, and vehicle capacity, cancellation charges may apply depending on when the cancellation is made and whether any costs have already been incurred. If you cancel well in advance, we may refund all or part of any deposit at our discretion, unless the deposit has been used to cover non-recoverable planning or administrative costs. If cancellation is made at short notice, or if we attend and cannot complete the job because access is unavailable, you may be charged a call-out fee, waiting fee, or the full booked amount where appropriate and lawful.

We may cancel or postpone a booking if there are unsafe weather conditions, vehicle breakdown, staff illness, traffic disruption, legal restrictions, site access issues, or any event beyond our reasonable control. In such cases, we will aim to rearrange the service or provide a refund of any unearned amount already paid. We will not be liable for losses arising from delay or cancellation caused by events outside our control, provided we have taken reasonable steps to minimise disruption. If you need to change the booking time, destination, or service scope, we will do our best to accommodate the request, but changes are subject to availability and may affect the price.

The customer must ensure that the collection and delivery locations are accessible, legal for loading or parking where necessary, and safe for our team to work. If permits, suspension notices, parking permissions, building authorisations, or loading bay arrangements are required, you are responsible for obtaining them unless we expressly agree to do so. Any fines, penalties, charges, or losses arising from incorrect access arrangements, prohibited parking, or failure to secure permissions shall be your responsibility unless caused solely by our negligence or breach.

Our liability is limited to losses that are directly caused by our proven negligence, wilful misconduct, or breach of contract. We will not be responsible for indirect or consequential losses, including loss of profits, loss of business, emotional distress, or missed opportunities, to the extent permitted by law. Nothing in these terms excludes or limits liability for death or personal injury caused by negligence, fraud, fraudulent misrepresentation, or any other liability that cannot lawfully be excluded under UK law.

Where we handle your goods, our responsibility is limited to reasonable care and skill. You should ensure that fragile, valuable, irreplaceable, or highly sensitive items are adequately protected, declared, and, where appropriate, covered by your own insurance. Unless otherwise agreed in writing, we do not provide specialist insurance, valuation, or appraisal services. If you want additional cover, you should arrange this before the move. Any claim for damage must be reported promptly and, where possible, before the vehicle leaves the delivery location, so that we can inspect the goods and record the issue.

We are not liable for pre-existing damage, wear and tear, hidden defects, inadequate packing, or damage resulting from poor construction, insecure assembly, or the inherent fragility of the item. If you ask us to move goods that are already damaged, unstable, or improperly packed, you accept the risk of further deterioration unless the damage is caused by our negligence. Similarly, we are not responsible for delays or failures caused by inaccurate instructions, inaccessible premises, restricted building policies, or the acts or omissions of third parties outside our control.

Some jobs may involve disposal or removal of unwanted materials. Where waste is included, both parties must comply with UK waste regulations. We will only transport, handle, or dispose of waste that we are lawfully able to accept and that has been clearly identified in advance. The customer must not present prohibited, hazardous, clinical, chemical, electrical, pressurised, explosive, or contaminated waste unless we have expressly agreed in writing and confirmed that we are licensed and equipped to manage it. If you are unsure whether an item counts as waste or reusable goods, you must tell us before the service begins.

When waste is removed, you warrant that you are authorised to dispose of it and that it is not stolen, dangerous, or unlawful to transport. You must give accurate descriptions of the materials and quantity. If we believe any item may breach waste legislation or pose a health and safety risk, we may refuse it, quarantine it, or return it at your expense where lawful. Any additional handling, segregation, or disposal costs arising from undeclared waste will be charged to you. We may also refuse mixed loads if they contain materials that cannot be lawfully combined or processed under our service arrangements.

Environmental compliance is important to us, and customers must cooperate by separating suitable items where requested, keeping recyclable materials distinct from general waste, and ensuring that anything handed over for disposal is not contaminated by substances that could make the load unsafe or non-compliant. If an item is deemed unsuitable for transport or disposal after collection begins, we may stop the job and seek your instructions. In that event, you remain responsible for any costs already incurred and for any lawful disposal or return charges needed to resolve the issue.

The customer confirms that they are authorised to instruct the move or disposal of the goods concerned and that no item handed over infringes any law, contract, or third-party right. You must not include controlled substances, firearms, illegal goods, stolen items, or any item that requires special licensing unless we have expressly agreed and confirmed legal compliance. If we suspect that goods are unlawful, misdeclared, or unsafe, we may refuse to carry them and may notify the relevant authorities where required by law. These obligations apply equally to a Stjohnswood removals service and any related collection or disposal task we undertake.

We may decline to carry items that are excessively heavy, unstable, contaminated, pungent, or likely to damage our vehicles or endanger staff. Customers should also ensure that items are empty where necessary, for example cabinets, fridges, boxes, and appliances, unless we agree otherwise. It is your responsibility to check that appliances are disconnected and that all utilities are safely isolated before moving. Any special handling requirements should be disclosed before the booking is accepted, especially where the item is valuable, fragile, or unusually shaped.

Where a job is delayed by your failure to prepare items, provide access, or complete payment, we may charge waiting time, redelivery fees, or additional labour. We are entitled to rely on instructions provided by you or your authorised representative at the time of the move. If someone else signs for delivery or collection on your behalf, that person is deemed to have authority to act for you. Any dispute about authority does not affect our right to payment for work completed in good faith.

All property remains at your risk once the service is complete and items have been delivered, unless a separate agreement provides otherwise. If you ask us to leave goods unattended, outside, or in a communal area, that is done at your request and risk, except where our negligence causes loss. We will normally place items in the agreed location, but we are not required to move goods through unsuitable routes, over unsafe surfaces, or into spaces that cannot reasonably accommodate the item or protect it from damage. Any request for assembly, positioning, or placement must be safe, lawful, and practical.

We may use subcontractors, agents, or additional crew members to provide the service. Where we do so, they will be bound by appropriate obligations consistent with these terms. We remain responsible for the performance of the service to the extent required by law, but we are not liable for failures caused by acts beyond our reasonable control or by information you provide that is false or incomplete. Nothing in these terms creates a partnership, employment relationship, or agency relationship between us and the customer, beyond the specific service arrangement agreed for the booking.

If any part of these terms is found to be unlawful, invalid, or unenforceable, the remainder will continue in full force and effect. No delay or failure by us to enforce any right under these terms shall operate as a waiver of that right. These terms may be updated from time to time, but the version in force at the time of booking will apply to your service unless a different version is expressly agreed. The headings are for convenience only and do not affect interpretation.

Governing law and jurisdiction: These Terms and Conditions are governed by the laws of England and Wales. Any dispute, claim, or issue arising out of or in connection with a booking, quotation, service, payment, cancellation, liability, or waste handling shall be subject to the exclusive jurisdiction of the courts of England and Wales, unless mandatory law provides otherwise. By using our service, you confirm that you have read, understood, and accepted these terms and agree to comply with all reasonable instructions given to support a safe, lawful, and efficient man and van service.