St Johnswood Man And Van Service Terms and Conditions

These Terms and Conditions set out the basis on which St Johnswood Man And Van provides removal and transport services to customers in the United Kingdom. By making a booking, confirming a quotation, or allowing our team to begin work, you agree to be bound by these terms. They are designed to create a clear, fair, and practical agreement for both sides, covering the booking process, payment terms, cancellations, liability, waste handling, and the legal framework that applies to our services.

In these terms, references to “we”, “us”, and “our” mean the service provider operating under the name St Johnswood man and van, and references to “you” or “the customer” mean the person, business, or organisation booking the service. These terms apply to all standard man and van services, small removals, collection and delivery jobs, and related transport work unless we agree otherwise in writing.

Please read these terms carefully before confirming any booking. If there is anything you do not understand, you should request clarification before the service begins. We may update these terms from time to time, and the version in force at the time your booking is accepted will normally apply to that booking.

1. Booking Process

A booking with St Johns Wood Man and Van is usually made after an enquiry and quotation. Quotes may be based on details provided by you, including the number of items, access conditions, collection and delivery addresses, time required, vehicle size, and any special handling needs. Because moving and transport jobs can vary significantly, any quotation is based on the information available at the time.

A booking is only confirmed when we have accepted your request and, where required, received any agreed deposit, booking fee, or written confirmation from you. Until that point, availability is not guaranteed. We reserve the right to decline a booking where the job is unsuitable, unsafe, unlawful, outside our operational capacity, or where we believe the information supplied is incomplete or inaccurate.

It is your responsibility to provide full and correct information when booking St Johnswood Man And Van services. This includes, where relevant, details of stair access, parking restrictions, lift availability, fragile items, long carry distances, dismantling requirements, and any items that may need additional labour or equipment. If the actual job differs materially from the information originally supplied, we may revise the quotation, adjust the time required, or refuse to carry out part of the service.

2. Service Scope and Customer Responsibilities

We will carry out the service with reasonable care and skill, using vehicles and equipment that are appropriate for the work agreed. The scope of the service will be limited to what is specified in the booking, quotation, or written agreement. Any extra tasks, waiting time, additional stops, or last-minute changes may be charged separately.

You must ensure that goods are ready for collection at the agreed time and that suitable access is available. Items should be packed, secured, and labelled where appropriate. Unless expressly agreed, we do not provide full packing services, specialist dismantling, or the transport of prohibited or dangerous goods. You remain responsible for checking that all items handed to us are complete and suitable for transport.

If you ask us to move items that are particularly heavy, valuable, delicate, or awkwardly shaped, we may require advance notice and may impose additional conditions. We reserve the right to refuse to move an item if, in our judgment, it is unsafe, likely to cause damage, or may breach health and safety requirements. St Johnswood Man And Van will not be responsible for loss or damage arising from inaccurate declarations about the nature of the items being transported.

3. Payments, Charges and Invoicing

Our charges may be based on an hourly rate, a fixed price, or a combination of both, depending on the nature of the work. Any estimate or quote is valid for the period stated in writing, or if no period is stated, for a reasonable time only. Prices may change where the job changes, the actual duration exceeds the estimate due to circumstances beyond our control, or where additional services are requested during the move.

Unless agreed otherwise, payment is due on completion of the service on the day of the booking. We may accept cash, bank transfer, card payment, or another method agreed in advance. If payment is made by invoice, the invoice must be paid within the period stated on it. We may charge interest and reasonable recovery costs on overdue sums in accordance with applicable UK law.

Any parking charges, congestion-related costs, tolls, waiting charges, loading bay fees, congestion penalties caused by customer instructions, and similar third-party costs may be added to the final amount where they are incurred in relation to your booking. If a deposit is taken, it may be non-refundable unless we cancel the booking or agree otherwise in writing. All prices are quoted in pounds sterling unless stated otherwise.

4. Cancellations, Amendments and Delays

You may request to cancel or amend a booking, but cancellation terms may depend on how much notice you give and whether resources have already been allocated. If you cancel with sufficient notice, we may at our discretion waive all or part of any cancellation charge. If you cancel at short notice, fail to provide access, or are not ready at the agreed time, a fee may be charged to reflect time reserved, travel already undertaken, and any costs incurred.

If we need to cancel or re-arrange a booking due to vehicle failure, staff illness, unsafe conditions, severe disruption, or events outside our reasonable control, we will make reasonable efforts to offer an alternative time or date. Our liability for such cancellation will be limited to refunding any pre-paid amount for the cancelled service, unless a different remedy is required by law.

We are not responsible for delays caused by traffic, road closures, weather, access restrictions, parking problems, incorrect address details, building rules, or force majeure events. Where a delay occurs, we will act reasonably and keep you informed where possible. St Johnswood man and van may also withdraw the service if continuing would place our team, your property, or third parties at risk.

5. Liability, Risk and Insurance

We will use reasonable care and skill in handling your goods, but transport and loading work always carries some risk. Unless caused by our negligence, we are not responsible for damage arising from pre-existing defects, inadequate packing, inherent weakness in items, or the ordinary risks associated with moving furniture and household goods. Customers are expected to protect fragile or high-value items with suitable wrapping and packaging.

Our liability for loss or damage will be limited to the direct loss actually caused by our proven negligence or breach of contract, and in any event to the extent permitted by law. We do not exclude liability for death or personal injury caused by our negligence, fraud, or any other liability that cannot lawfully be excluded or limited under UK law. However, we will not be liable for indirect or consequential losses such as loss of profit, loss of business, loss of opportunity, or emotional distress.

Where items are especially valuable, irreplaceable, or sensitive, you should tell us before booking and may wish to arrange your own insurance cover. Any insurance arranged by us, if available, will be subject to its own terms, exclusions, and claim procedures. The customer remains responsible for ensuring that property is insured to the level they consider appropriate. St Johnswood Man And Van accepts no responsibility for items left unsecured, unattended, or handed over contrary to our instructions.

6. Waste, Disposal and Environmental Compliance

Where our service includes removing unwanted items, waste, or disposal-related transport, the customer must ensure that the items are lawfully owned, properly described, and acceptable for collection. We will only transport or dispose of waste in accordance with applicable UK waste regulations and environmental obligations. We do not accept responsibility for removing items that are classified as hazardous, controlled, or unlawful to transport without appropriate permissions.

If you ask us to take away waste, you confirm that it is not contaminated, dangerous, or subject to special disposal requirements unless this has been disclosed and agreed in advance. You also confirm that you have authority to dispose of the items. We may request clarification if the load appears to contain electrical waste, chemicals, confidential material, sharp objects, or other regulated items. We reserve the right to refuse collection where compliance cannot be assured.

Any waste transferred by us will be handled in line with applicable duty-of-care principles, and where required we may use authorised disposal or recycling facilities. Customers must not ask us to fly-tip, abandon, or dispose of waste unlawfully. If inaccurate information provided by the customer leads to a breach of waste rules, the customer will be responsible for any resulting fines, penalties, claims, or cleanup costs to the extent permitted by law.

7. Customer Conduct and Site Conditions

Customers are expected to maintain a safe working environment for our team. This includes ensuring that pathways are clear, pets are controlled, children are supervised, and any known hazards are disclosed before work begins. If access is unsafe or impossible, we may stop work until conditions improve, or we may decline to continue if the risk cannot be managed reasonably.

You must provide lawful parking or access permission where required. If a building, landlord, managing agent, or local authority imposes rules affecting loading or unloading, you are responsible for obtaining any necessary approval unless we agree in writing to do so. Where access is restricted, we may need to change the vehicle used, amend the schedule, or charge for additional labour or waiting time.

We reserve the right to refuse service to any person who is abusive, threatening, intoxicated, or otherwise behaving in a way that makes it unsafe or unreasonable to continue. Any loss caused by your breach of these responsibilities may be charged to you where lawful and reasonably evidenced.

8. Complaints and Disputes

If you believe there has been a problem with the service, you should notify us as soon as reasonably possible and provide sufficient detail for us to investigate. If damage is alleged, you should preserve the item and any packaging where possible and provide photographs or other evidence. We may require a reasonable opportunity to inspect the issue before any repair, replacement, or settlement is considered.

We will aim to deal with concerns fairly and promptly. Any claim should be made within a reasonable time after the event and, in any case, within any period required by law. Failure to raise a complaint promptly may affect our ability to investigate the matter and may reduce any remedy available. This does not affect rights that cannot be excluded under consumer law.

If a dispute cannot be resolved informally, the parties may seek mediation or other alternative dispute resolution before starting court proceedings, where appropriate. Nothing in these terms prevents either party from taking urgent legal action if necessary to protect rights, limit loss, or comply with legal obligations.

9. Governing Law

These Terms and Conditions, and any dispute or claim arising out of or in connection with them, shall be governed by and interpreted in accordance with the laws of England and Wales. If you are a consumer in another part of the UK, any mandatory rights you have under the law of your place of residence will not be affected where those rights apply by law.

The courts of England and Wales shall have jurisdiction over disputes arising from these terms, subject to any mandatory consumer protections or other legal requirements that apply. If any part of these terms is found to be invalid, unlawful, or unenforceable, the remainder will continue in full force and effect. Any failure by us to enforce a right or provision will not amount to a waiver of that right or provision.

By proceeding with a booking for St Johnswood Man And Van, you confirm that you have read, understood, and accepted these Terms and Conditions. They form the basis of the agreement between you and us for the provision of the service.